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Accessibility

The Accessibility for Ontarians with Disabilities Act (AODA) was passed by the Province in 2005. The purpose of the AODA is to make Ontario accessible for people with disabilities by January 1, 2025.

The Accessibility Standards for Customer Service, O. Reg 429/07 became law in January 2008.

On July 1, 2011, the Integrated Accessibility Standards Regulation (IASR), O. Reg 191/11, came into force and built on the Accessibility Customer Service Standard.

In July 2016, the IASR (O. Reg 191/11) was updated by the Province of Ontario. The IASR incorporates the Customer Service Standard so now there is only one regulation.

The Municipality of Thames Centre will promote accessibility by ensuring that compliance is met under the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005 c. 11.

The Municipality of Thames Centre is committed to being responsive to the needs of all its residents and employees. In order to meet the needs of people with disabilities the Municipality will:

  • Ensure policies, practices and procedures address dignity, independence, integration and provide for equal opportunity for people with disabilities.
  • Allow people with disabilities to use their own personal assistive devices to obtain, use or benefit from the services offered by the Municipality.
  • Accommodate the accessibility needs of people with disabilities to ensure they can obtain, use or benefit from the Municipality's goods, services, programs and facilities.
  • Communicate with people with disabilities in a manner that takes into account the person’s disability.

Documents

Corporate Accessibility Policy and Procedures

Best Practices & Procedures for Accessible Customer Service

Multi-Year Accessibility Plan 2016-2021

Annual Accessibility Status Report - December 31, 2017

Planning Accessible Events - Publication by Government of Ontario

Accessible Format or Communication Support Requests

Upon request, the Municipality of Thames Centre will make arrangements to provide accessible formats and communication supports to persons with disabilities.

Requests for an accessible format or communication support can be received by Staff by completing a Request for Accessible or Communications or by one (1) of the following:

  • Sent by e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • By Telephone 519-268-7334
  • By Fax 519-268-3928
  • In person, or in writing:

    Municipality of Thames Centre
    4305 Hamilton Road
    Dorchester, ON N0L 1G3

Customer Feedback Process

The Municipality welcomes public input as feedback helps to identify areas where changes need to be considered and ways in which the Municipality can improve the delivery of goods, services and facilities.

The Municipality strives to improve accessibility for our customers with disabilities and therefore we want to hear from you!  To share your comments, questions, and suggestions about the provision of our goods, services and facilities to people with disabilities, complete an Accessibility Feedback Form.

Also, comments can be:

  • Sent by e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • By Telephone 519-268-7334
  • By Fax 519-268-3928
  • In person, or in writing:

    Municipality of Thames Centre
    4305 Hamilton Road
    Dorchester, ON N0L 1G3
 

Temporary Service Disruptions

If a temporary service disruption is planned, the Municipality will give notice of the disruption.
Notice of Disruption

Notice of the disruption will include: the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if any that are available.

Accessibility for Employees

The Municipality is committed to an inclusive workplace in all aspects of employment activities, ie. recruitment, selection, orientation, and working conditions.

As an employer, the Municipality strives to ensure that current and potential employees with disabilities are accommodated so they may fully participate in all aspects of recruitment and employment.


Emergency Plan

Should the Municipality of Thames Centre be requested to provide a person with a disability a copy of its Emergency Plan or emergency procedures, the Municipality will take into consideration the communication needs of the person with a disability and endeavour to provide the information to the person in a format that takes into account the persons disability.

More Emergency Plan Information


Links

Accessibility for Ontarians with Disabilities

 

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