Please be advised the balance provided may not be current. It may take up to 5 business days to reflect transactions on your account. To request current account balances, please contact 519-268-7334. The Municipality of Thames Centre accepts no responsibility or liability for the accuracy, content, completeness, or legality of the financial information provided. Failure to pay the current balance on your account may result in penalties or interest.
The Municipality of Thames Centre online payment system is built and managed by a 3rd party payment vendor, Paymentus. A convenience fee of 2.5% is charged by Paymentus and is added to each online transaction. The fee covers payment handling and processing charges. Thames Centre receives no additional revenue from the convenience fee. The maximum amount per payment is $10,000.
Payments for Water Bills
Water bills are mailed on a bi-monthly basis.
You are required to pay your water/wastewater bill by the due date. Failure to receive your water bill does not excuse one from the responsibility of payment nor relieve one from the liability of penalty of late payments.
Thames Centre offers several payment options to residents:
In Person
You may make a payment by visiting the main office (4305 Hamilton Road).
- Monday to Friday, 8:30 am to 4:30 pm
- Cash, Interac or cheque payments
Financial Institution
Payment can be made at your branch, through online banking, or by telephone banking.
Use the customer number (not the invoice number) on your water invoice for the account number.
As processing times can vary, please make your payment at least five (5) days prior to the due date. Payments must be received in our office by the due date to avoid interest charges.
Online Credit Card Payment
Thames Centre accepts online credit card payments.
Please have your customer number, balance, and credit card ready.
When making a payment:
- Enter your account number, credit card details, and payment amount.
- Confirm the convenience fee.
- A confirmation number will be provided upon successful payment.
For technical assistance, contact Paymentus Call Centre at 1-800-420-1663.
You can make your water payment by mailing a cheque to the our office.
- Make cheque payable to the "The Municipality of Thames Centre"
- Print your account number on the front of your cheque and include your stub with payment
- Payments must be postmarked on or before the due date to avoid penalty
Post-dated cheques will be accepted; however, cheques cannot be returned once submitted.
Mail your payments to:
The Municipality of Thames Centre
4305 Hamilton Road
Dorchester, ON
N0L 1G3
Drop Box
You can drop off cheque payments at any time using the drop box at the main office (4305 Hamilton Road). The drop box slot is located to the left of the front exterior entry doors. Please do not submit cash.
- Make cheques payable to the The Municipality of Thames Centre
- Print your account number on the front of your cheque, and include your stub with your payment
- Payment must be received in our office by the due date to avoid interest charges
Contact Us
Municipality of Thames Centre
4305 Hamilton Rd
Dorchester, ON, Canada, N0L 1G3
Ph (519)268-7334
Fax (519)268-3928
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