Frequently Asked Questions
Q: When do I set out my items?
A: Set out your oversized waste no more than two days before pick-up. Rain and other moisture can
cause items to become very heavy or to break down. Items must be set out by 7:00 a.m. on your collection
day. There will be no return visits. See page 10 to find your collection day.
Q: Where do I set out my items?
A: Pile your oversized waste in the correct piles on your property. Do not pile your oversized waste
too far away from the curb or it will not be collected.
Q: Why are there three separate piles for Yard Waste, Oversized Waste, and Wood?
A: Previously, wood and wood products were put into the oversized waste pile. It was discovered that
much of the waste tonnage was due to wood, but because of contamination it had to be put into the landfill.
Now, with the separation of Yard Waste and Wood Products, this tonnage can be diverted from the landfill
and recycled. In 2022, 56 tonnes of wood was diverted out of the Oversized Waste stream.
Q: If a lot of smaller items are put into a large box or other container, will they be picked up?
A: No. The Oversized Waste Collection Program is for oversized items only. Waste that will fit into a
garbage bag or smaller container will not be collected. Call 519-268-7334 with inquiries if you are unsure
if an item will be accepted or not.
Q: What items are NOT accepted in the Oversized Waste Program?
A: No item that will fit into a garbage bag will be accepted. No electronics, tires, Household Special
Waste, recyclable material (cardboard, plastic plant pots, etc.), toilets, sinks, stumps, shingles, concrete,
bricks, stone, drywall, freon filled appliances (fridges, freezers, air conditioners) or automotive parts (truck
toppers). Also, piles that are not separated will not be collected.
Q: Does one truck collect all three piles?
A: No. Three separate trucks are used to collect the three separate piles. The trucks may arrive at different
times. It is important to have all of your oversized waste at the curb by 7:00 a.m. on your collection day.
